Privacy Policy

PRIVACY STATEMENT

GENERAL
This privacy statement sets out how Debden House complies with EU data protection requirements. It applies to the entire web site and you can access it via our homepage and from the bottom of every page by clicking on the appropriate link.  We may change this privacy statement from time to time by updating this page.  You should check this page from time to time to ensure you are happy with any changes.   
Debden House Centre and its governing, associated and subsidiary companies are committed to respecting your privacy. We have structured our web site so that, in general, you can visit it without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

For your protection, we are registered under the Data Protection Act 1998 and have given all appropriate notifications to the required parties.

WHAT WE COLLECT
We may collect the following information:
• We will collect your name, contact (telephone, fax, mail and e-mail addresses) and other personal information relating to the booking you are making, for example if you are booking to use our campsite for a fortnight stay, we will collect information such as your name, address, contact details, car registration etc. 
• We may also ask you to provide us with information regarding your personal or professional interests, experiences about our products or other services and contact preferences in order to provide you with further correspondence about Debden House Centre. 

WHAT DO WE DO WITH THE INFORMATION WE GATHER?
We require this information to understand your needs and provide you with a better service and in particular for the following reasons:
• Internal record keeping. 
• To improve our products and services. 
• Our governing body is Newham council and they need to gather spoecific informations about who uses Debden House centre and where they are from, mainly for the purposes of identifying the diversity of clients and how much the council residents are making use of the centre and thus improve their services and governing policy. 
• Our representatives may follow up, either by e-mail, phone, fax or mail, to people who have made a booking from our site, as part of our customer care procedures. 
• To send out emails about a specific booking or in response to an enquiry using the e-mail address that you have provided during your time on the Debden House website. 
• To send promotional e-mails about new services, special offers or other information that we think you may find interesting using a valid e-mail address. 
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by e-mail, phone, fax or mail, unless you have registered with the appropriate preference Service.  
WHO WE SHARE THE INFORMATION WITH AND YOUR CHOICES
It is essential for us to pass on certain details to our parent organisation and subsidiary companies in order to provide you with the highest level of service.
When you use this site and provide personal information, you are agreeing that we may transfer, disclose, sell, distribute or lease your personal information to third parties (in addition to our subsidiary, parent or associated companies) unless you tell us that you do not wish this to happen.
 

WHAT IF YOU THINK WE HAVE INCORRECT INFORMATION OR YOU WOULD LIKE A COPY OF THE INFORMATION WE HOLD ABOUT YOU?
You may request details of personal information that we hold about you under the Data Protection Act 1998.   A small fee will be payable.   This fee will not exceed £10 per data subject.   If you would like a copy of the information held on you please write to:
Data Protection Compliance Officer
Debden House.
Debden Green,
Loughton, Essex
England 1G10 2NZ.
Email: dataprotection@debdenhouse.com
If you believe that any information we are holding on you is incorrect or incomplete, please write or e-mail us as soon as possible to the above address.   We will correct any information which was found to be incorrect promptly.

SECURITY
We are committed to ensuring that your information is secure.   In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line.   We use encryption when collecting or transferring sensitive data.

OTHER WEB SITES
Our web site may contain links to enable you to visit other web sites of interest easily.   However, once you have used these links to leave our site you should note that we do not have any control over that other web site.   Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.   You should exercise caution and look at the privacy statement applicable to the web site in question.